Overview

INFLUENCING AND NEGOTIATING SKILLS

Learning Objectives

By the end of this 2-day Influencing and Negotiating Skills program, participants will be able to:

1. Understand the fundamentals of influence and negotiation and their impact on personal and organizational success.
2. Recognize different influencing styles and adapt their approach to different personalities and situations.
3. Build credibility and trust as a foundation for effective influence and negotiation.
4. Apply active listening and questioning techniques to understand needs, motivations, and interests of stakeholders.
5. Use negotiation strategies and tactics to achieve win-win outcomes while protecting key interests.
6. Identify and manage barriers, objections, and conflicts during negotiations.
7. Plan and prepare for successful negotiations, including goal setting, stakeholder analysis, and scenario planning.
8. Communicate persuasively and assertively to influence decisions and drive action.
9. Evaluate negotiation outcomes and learn from experiences to continuously improve skills.
10. Apply influence and negotiation techniques in real workplace scenarios, including cross-functional projects, client interactions, and team collaborations.