Overview

Emotional Intelligence (Arabic Delivery)

Course Overview

Emotional Intelligence (EI) is a critical capability for effective communication, teamwork, leadership, and workplace success. In demanding organizational environments, the ability to understand and manage emotions — both one’s own and others’ — directly influences performance, relationships, and decision-making.

This two-day program, delivered in Arabic, helps participants develop practical emotional intelligence skills that enhance self-awareness, emotional regulation, empathy, and social effectiveness. The program addresses real workplace situations, including managing stress, handling conflicts, building trust, and maintaining positive professional relationships.

Through interactive activities, discussions, and practical tools, participants will learn how to respond constructively to challenges, improve collaboration, and contribute to a healthy and productive work environment.

Learning Objectives

• Understand the core components of Emotional Intelligence
  
• Recognize their own emotional triggers and responses
  
• Manage emotions effectively in challenging situations
  
• Demonstrate empathy and understanding toward others
  
• Improve communication and interpersonal effectiveness
  
• Handle conflicts calmly and constructively
  
• Build trust and positive workplace relationships
  
• Maintain composure under pressure
  
• Enhance teamwork and collaboration
  
• Support a respectful and inclusive work environment
  
• Improve personal resilience and well-being

Course Outline

Module 1: Emotional Intelligence Foundations

• EI framework
• Emotional triggers
• Self-reflection

Module 2: Self-Management Skills

• Emotional regulation
• Stress management
• Positive mindset

Module 3: Social Awareness

• Empathy techniques
• Reading emotional cues
• Cultural awareness

Module 4: Relationship Management

• Conflict resolution
• Communication strategies
• Trust building

Module 5: Applying EI at Work

• Leadership applications
• Case studies
• Action planning