Overview

Developing Effective Interpersonal & Communication Skills

Course Overview

This program helps professionals strengthen interpersonal effectiveness, workplace communication, and relationship-building skills to improve collaboration, influence, and performance.

Learning Objectives

• Improve verbal and non-verbal communication
• Build strong professional relationships
• Handle difficult conversations confidently
• Practice active listening and empathy
• Adapt communication styles to different personalities

Course Outline

Module 1: Foundations of Effective Communication

• Communication models and barriers
• Workplace communication styles
• Understanding perception and assumptions

Module 2: Interpersonal Awareness & Emotional Signals

• Self-awareness in communication
• Reading body language
• Managing tone and intent

Module 3: Active Listening & Influencing Skills

• Listening techniques
• Questioning and clarification
• Building trust through dialogue

Module 4: Handling Conflict & Difficult Conversations

• Conflict styles
• Assertive communication techniques
• Giving and receiving feedback

Module 5: Practical Workplace Applications

• Cross-functional collaboration
• Role-plays and case studies
• Personal communication action plan