Overview

Conflict Management, Negotiation Skills & Art of Decision Making

Course Overview

Participants learn to manage workplace conflicts constructively, negotiate effectively, and make sound decisions under pressure.

Learning Objectives

• Identify conflict sources
• Apply negotiation strategies
• Use structured decision-making tools
• Manage emotions in disputes

Course Outline

Module 1: Understanding Conflict Dynamics

• Types of workplace conflicts
• Conflict styles assessment
• Root cause analysis

Module 2: Negotiation Essentials

• Win-win negotiation principles
• Preparation strategies
• Influence and persuasion

Module 3: Communication in Conflict

• De-escalation techniques
• Active listening
• Building trust

Module 4: Decision-Making Frameworks

• Analytical vs intuitive decisions
• Risk assessment
• Problem prioritization

Module 5: Case Studies & Role Plays

• Negotiation simulations
• Decision-making scenarios