Overview

Art of People – The 11 Simple People Skills

Course Overview:
This program focuses on practical interpersonal skills for professional success. Participants will learn key behaviors and techniques to influence, communicate, and build relationships effectively.

Learning Objectives:

• Understand the fundamentals of interpersonal skills
• Enhance communication and active listening
• Build rapport and influence others
• Resolve conflicts constructively
• Apply people skills to improve teamwork and performance

Course Outline:

Module 1: Foundations of People Skills

• What are people skills and why they matter
• Emotional intelligence and self-awareness
• Understanding human behavior

Module 2: Communication & Listening Skills

• Active listening techniques
• Verbal and non-verbal communication
• Asking questions and clarifying effectively

Module 3: Building Rapport & Influence

• Relationship-building strategies
• Persuasion and negotiation skills
• Handling difficult people

Module 4: Conflict Management & Problem Solving

• Identifying sources of conflict
• Techniques to resolve disagreements
• Collaborative problem-solving

Module 5: Applying People Skills in Business

• Teamwork and collaboration
• Leadership through influence
• Personal action plan for skill development