Credit Management & Collection Techniques
- Overview
- Course Outline
- Workshop Instructions
- Who Should Attend
- Testimonials
Overview
Collection function serves as spine to enterprise financial system. As per latest research, credit function’s effectiveness and efficiency is subservient to a trio called People-System-Leadership. This workshop provides a handful insight on designing a value-based credit management system with zero tolerance to inefficiencies and lapses.
Workshop focuses on two areas. Credit Management Process and Collection Techniques. Second area provides technical insight to collection team in designing and development of strategies that ensure enterprise spine intact and functional.
Methodology
Training will be delivered through
- High powered presentation
- Case Studies
- Scenarios
- Group Exercises, Tasks & Challenges
Learning Outcome
- Understand your organization, customer & business environment
- identification of challenges to effective Credit & Collection Process
- A helicopter view of credit management process for increased understanding & implementation
- Role & responsibilities of Players in Credit Management Process
- Value Engineering for effective credit management
- Finding the best fit of trio People – System – Leadership
- Need & importance of Monitoring & Control for maintaining efficiency
- Function of Data Analytics & Real time information sharing to keep the wheel moving
- Collection Techniques – The Ground Rules
Course Outline
Credit Strategy – Alignment – Transformation:
- Understanding Enterprise Credit Strategy
- Credit Policy & Objectives
- Alignment Vs Transformation
- Enterprise Business & Growth Perception
- Global Best Practices
- Competitive Advantage – The X factor
- Enterprise Focus Vs People Focus
- Leadership Role
Case Study: Drawing & Driving Policy & Objectives.
Credit Management Process
- Essential Skills Set for Credit Team
- The Competency Framework & How it Works Creation of Performance Culture & Collection Mindset
- Performance Rules – The People Analytics
- Cultural intervention – The Human Element
Exercise: Multilateral & Multitalented Team Development for Tricky Credit Management.
Collection – The Ground Rules
- Know Your Customer – Know Your Business
- Adherence to CSF & KPls
- Real Time Review & information Sharing
- Passing the Ball – Keep the Came On
- Right Man for The Right Job
- Procrastination – Death to Debt
- Collect or Leave – No Yellow Cards Just Red
Export Documentation & Common Discrepancies
- Certificate of Origin
- Shipping Document – Bill of Lading
- Commercial Invoices
- Packing List
- Insurance Policies & Certificate
- Certificates from Chamber of Commerce
- Attestations & Notarization
- Common Mistakes in Export Documentation
Exercise: Redefining Ground Rules for a Sinking Company
Collection – The Toolkit
- Work Smart Then Hard – The Analytic Revolution
- Attention to Details – The Art of Sign Language
- Right Time to Strike – Customer Cash Flow Cycle
- Relationship Management – Avoid Poison Pills
- The Right Approach l-N-T-E-R-A-C-T.
Exercise: Design Collection Plan based on INTERACT
Collection – Monitoring; The Credit Life Blood
- Trust the Science of Analytics
- The Ideal Monitoring Trio People – System – Leadership
- Radical Rethinking to Aging Analysis – Customer Based Aging
- Development of Risk Relationship Model
- Understanding the Risk Appetite & Tolerance Threshold
Exercise: Creating Aging Analysis Based on Variables & Subjective Analysis
Workshop Instructions
- 25 October, 2021 – 10:00 am – 03:00 pm
- Regular Fee: USD 360 Per Participant (Exclusive of VAT)
- Team Offer: Pay for 2 and register 3rd for free
- Includes: Courseware, and SIMFOTIX Certificate
- For registration (s) send us your Name, Designation, Organization, and Mobile Number to [email protected]
- For More Information please contact: Qazi Waqas Ahmed Mobile: +971 56 309 0819; Email: [email protected]
Who Should Attend
- Heads, VP's, Directors, GM's, Managers & Administrators from Finance | Credit Management Operations | Credit Markets Accounting Debt Collection Treasury | Risk Management Collections | Accounts Receivable and Billing
- From the following Industries: Banks | Financial institutions | Telecommunications | Retail | Travel and Hospitality | Pharmaceuticals | Consumer Electronics | FMCG | Automobile Real Estate | Utilities | Insurance
Testimonials
"Excellent training conducted by SIMFOTIX Professional Development. The whole day was full of fun and learning in Advanced MS Excel. "
- Department of Economic Development, Dubai
"SIMFOTIX in-house training on MS Excel was well organized and our team learned a lot of new things. We consider this as value and meeting our objectives. "
- HR Team, Emirates Islamic Bank
"My team was positive and happy with the deliverables of MS Excel training, and they think the session increased their knowledge and efficiency. "
- Ministry of Human Resources & Emiratization
"SIMFOTIX trainer bears a persuasive approach in training. The company is professional in the arrangements of training till the end to make it a memorable experience. The in-house session and the follow-up is an excellent Approach. "
