Business managers and supervisors spend a lot of their working hours solving problems and making decisions; with their tight schedules they might be reacting to the problems instead of being proactive. Often, when they face a new problem or decision they must make, they react with a decision that seemed to work in the past.

Problem solving is of crucial importance to all businesses especially if they are urgent, in situations like products or processes failures, clashing priorities, and unsatisfied customers; in these cases, corrective actions are necessary, however, a potential problem can be predicted, analysed and mitigation applied to proactively reduce the likelihood of problems occurring.

In this Critical Thinking and Problem Solving workshop, participants will be introduced to an organised and creative approach to problem solving.

Learning Outcomes

By the end of the course, participants will be able to:

• Define the basic problem solving approaches to effectively identify, manage and decide on solutions
• Work through the problem solving & decision making process
• Create and manage problem solving teams by knowing how to conduct effective meetings and motivate team members
• Build and expand decision making, critical thinking and creative problem solving skills
• Use traditional and creative tools for identifying causes and generating solutions
• Employ creativity and lateral thinking as business tools
• Analyze and solve actual problems facing them at work