To be successful in the highly regulated lending environment, we need to understand the customer’s needs and to properly evaluate their repayment capacity.
The program starts with determining whether a request is reasonable and within policy, and how to approach the customer’s need and try to fit in the appropriate type of financing scheme.
Participants then learn how to conduct a financial history review, verify and evaluate income and expenses, and use key indicators of debt servicing ability to help identify a suitable loan for the borrower.
Participants will learn to make acceptable decisions and to develop alternative offers to the customers whose requests are declined.
Then they examine loan documentation and disburse loans with verification of end use.
The course concludes with an overview of the monitoring loans and recovery techniques.
Participants will be able to:
Planning to attend with colleagues? Organizations registering 3 or more participants receive a 15% group discount, making it more economical to develop teams together while creating a shared learning experience.
For larger groups, we can also explore a customized in-house delivery exclusively for your organization. The program can be tailored to your business context, participant profile, and specific learning objectives.









Get detailed course information, schedules, and enrollment guidance from our training team.