Administrative & Office Assistant

SoftSkills

This program allows participants to clearly understand how today’s offices can be run more efficiently and effectively. By developing effective communication, time management, planning and organizing. It will also help to improve external customer procedures and systems, ensuring their organization is working at maximum capability.

Learning Outcomes

To understand the roles and responsibilities
To ensure the smooth running of the office at all times
To identify the most effective document management system, and adapt this to your business needs
To learn to manage time more effectively, using planning and organizing skills and delegation
To enhance communication skills in a multicultural workplace
To learn how to deal with difficult people, manage upwards, and manage your manager

What You Will Gain

Know your Role And Responsibilities
Organizational And Office Ethics
Understanding Cultural Differences
Understanding Different Personalities And How To Communicate With them
Office Administration
Office Layout
Health And Safety
Ensuring Smooth Office Operations
Dealing With Paper Flow
Document Management Systems
Policies And Procedures

Why They Are Important And How To Communicate Them Effectively

Time Management
Prioritizing Tasks By –Urgency– And –Importance–
Email Etiquette
Non-Verbal Communication
Listening Skills
Dealing With Difficult People And Challenging Situations
Role-Plays And Case Studies To Demonstrate, Practice, Evaluate, And Assess

Administrative Operations and Coordinators at Work

Defining the tasks, skills, and mindsets to be great at the job
Managing your roles, relationships, resources and responsibilities
Managing your time and tasks effectively

Working with Others

Dealing with difficult people and situations
Personality types at work
Staying calm in a crisis

Getting Organized

Streamlining your procedures and policies
Taking advantage of technology to manage your workload
Keeping your manager/s organized
Diary and travel management

Administrative Tool Kit

Solving problems and thinking creativity
Making decisions – Logical and intuitively
Listening like you mean it
Handling conflict situations smoothly

Becoming a Professional

Building your brand and reputation
Presenting yourself in public

Regular Fee:

USD 550

Per Participant
(Exclusive of VAT)

Group Registration Benefit

Planning to attend with colleagues? Organizations registering 3 or more participants receive a 15% group discount, making it more economical to develop teams together while creating a shared learning experience.

The Program Fee Includes:

Full-day instructor-led training
Comprehensive course materials
Practical tools, templates and learning resources used during the program
Interactive exercises and facilitated discussions
Networking opportunities with professionals from other organizations
Lunch and refreshments
SIMFOTIX Certificate of Completion

Registering a Team?

For larger groups, we can also explore a customized in-house delivery exclusively for your organization. The program can be tailored to your business context, participant profile, and specific learning objectives.