Successful secretaries and administrators often require many of the same skills as senior staff in an organization. They are often the person in charge of the organization’s correspondence. They are very often the first point of contact for visitors. Therefore they must display a highly professional image at all times. The role of being a professional secretary or administrator requires: excellent office skills, accurate filing, preparing for meetings, dealing with people, both on the telephone and face-to-face, exceptional interpersonal abilities, and first class business writing and communication skills
- Reflect on your role and appreciate the steps for self development
- Understand the communication process and how to enhance it
- Discuss ways to support your manager
- Read the messages in voice and body language
- Build rapport with everyone you meet
- Use your listening skills in a variety of work-based situations
- Implement the key steps to written structure
- Delegate up and down
- Defuse stress
- Assess your values and skills
Your Secretarial & Administrative Role
- Goal setting
- Keeping others on Track
- Maintaining schedules
- Planning small Meetings
- Planning Large Meetings
- Organizing Travel
Taking Care of Yourself
- Stress Management
- Dealing with a Heavy Workload
Developing A Professional Image
- Professional Appearance
- Timekeeping & Punctuality
- Introduction To Office Ethics
- Dealing with Email
- Managing Electronic Files
- Keeping your Workspace Organized
- Using a To-do Book
- Using the Outlook more effectively
Improving your Communication and Interpersonal skills
- Listening and Hearing: they aren’t the same
- Asking Questions
- Communicating with Power
- Body Language
- The signals you send to Others
- It’s not what you say, It’s how you say it
Abu Dhabi National Exhibition Centre
Since last two years My Company is working with Simfotix, and every time it is great learning experience. MS Excel is one of the most recommended Program with distinctive methodology and valuable deliverables.
A very good training by Simfotix on HRBP with their International Partner Human Capital Institute. We covered high level including strategy.
Dubai Islamic Bank
Great training course and materials. Super helpful to learn shortcuts and their best application. Thank you!
The in-house training met the desired objectives for improvement in the Finance function. Group work throughout the two days and team presentation on various analytics put thing in the focus learning direction. Good output Simfotix.
Finance House Abu Dhabi
Inhouse Training with Simfotix Training for Credit Transformation Program goes with a Wonderful learning experience of our Credit Risk Team. Looking forward to engage them in other upcoming training.
Abu Dhabi Terminals
A combination of learning and sharing through activities and self presentations. Learning Art of Public Speaking with Simfotix Training is truly a good experience.
Arab Bank, UAE
The session was engaging and informative. Overall program outcome is what we agreed and delivered to department.
Emirates Islamic Bank
Simfotix In-House training is well organized and our team learned lot of new things. We consider this as a value addition and meeting our objectives.
Ministry of Human Resources & Emiratization
A very good training we attended with Simfotix Training.
Al Ghurair Group
Easy way of transferring knowledge makes the learning more digestible. Great work Simfotix for the in-house session of Advance Excel.
MAF Carrefour International
Thank you Simfotix for a comprehensive and value training to our Saudi Arabia Finance Team. Case Study and exercises were the key element of this workshop. As Learning & Development we are satisfied to work with them in future.
Selecting Simfotix as sour training and learning development supplier is a wonderful experience. They have done various inhouse programs. Their trainers carry in-depth knowledge and expertise and kept the participants well engaged.
The Executive Council of Dubai
Simfotix Trainer bear a Persuasive approach in training and the company is professional in the arrangement of training till end to make it a memorable experience. The In-house session and the follow-up session is excellent approach.
Department of Economic Development, Dubai
Excellent Training conducted by Simfotix Professional Development. The whole day was full of fun and learning in Advance MS Excel.
It is very important to analyze the need for Training along with the level of knowledge you require. This session give you a liberty to choose the modules you need, discuss it with the trainer how you want to be delivered, decide the place at your convenience and allocate number of hours to solve your problem. This does not include any development as a consulting but will include solution if you are facing a particular problem.