• Participants will be able to develop actual KPIs for their own role / functional area so that they can start implementing and using them from the very next day they get back to work
• Participants will be able to convert their own KPIs into a balanced scorecard system so that they can ascertain and report on performance in a manner which is easy to understand by all (regardless of their function)
• Learn how KPIs and balanced scorecard systems was used by real organizations to significantly improve performance in less than 2 years
• A practical exercise based course rather than theory / lecture based

Zaid is a Certified Public Accountant (CPA) as well as a Certified Information Systems Auditor (CISA) and a Chartered Global Management Accountant (CGMA), from the USA. He is also a certified Six Sigma Green Belt. He has over 14 years of experience in auditing, accounting, finance, taxation and inventory management as well as extensive experience in conducting focused in-house training courses in USA and Pakistan.

He is currently the CEO of Inclusive Consulting, which is a management consulting company based in UAE. He uses his varied experience and knowledge base to adopt a very practical approach in conducting training courses, providing participants easy to use tools / tips.

He has helped companies in different industries in not only establishing KPIs but to use those KPIs as a driving force to deliver significant improvements in a short span of time. Some of the key projects accomplished are:

• KPIs and a balanced scorecard system was established in a materials warehouse function of a large fertilizer manufacturing plant. The performance of the department improved from 70% to 91% in less than 2 years.
• KPIs and a balanced scorecard system was developed and implemented in an accounting department of a large FMCG company covering the entire accounting and tax operations. The performance of the entire accounting function improved from 68% to 92% in less than 2 years.

He started his career in public accounting in USA where he spent more than 6 years specializing in auditing and accounting services to various high profile clients including governmental and not-for-profit entities. He was associated with Baker Tilly Virchow Krause and Deloitte & Touche in USA.

He has also worked in Pakistan with Engro Corporation, one of the largest private sector conglomerate in Pakistan. He spent 8 years with them in various different roles being associated with the parent company as well as multiple business subsidiaries including fertilizer manufacturing, rice manufacturing, consumer goods and commodity trading. He served as Head of Finance for consumer goods subsidiary and CFO of their commodity trading and rice manufacturing companies.

Zaid is a member of American Institute of Certified Public Accountants (AICPA), Information Systems Audit and Control Association (ISACA) and Association of International Certified Professional Accountants.