Course Objectives
At the end of the course, participants will be able to:
- Define Emotional Intelligence (EQ).
- Identify the benefits of emotional intelligence for managers.
- Explain the four core skills required to practice emotional intelligence.
- Demonstrate self-management, self-awareness, self-motivation and empathy.
- Effectively communicate with team members non-verbally.
- Interpret key emotions.
- Explain how to regulate one’s own emotions.
- Recognize that mood congruent thought influences decision making.
- Relate emotional intelligence to the workplace as a manager.
Course Outline
What is Emotional Intelligence?
- Benefits of EI
- Understand the difference between Trait EI and Ability EI 5 Dimensions of Trait EI Model
- Self Awareness (SA) Managing Emotions (ME) Motivation (M) Empathy (E)
- Social Skills (SS) Determine your EQ
Group Activity: Table teams – EQ self assessment activity and facilitator led debrief
Dimension 1: Self awareness (SA)
- Seeing the other side
- Giving in without giving up Life Positions –only you can choose your mindset
- Activity: Pair work, role playing different sides of a conflict
- Debrief and group discussion led by facilitator
Dimension 2: Self-Regulation/Managing Emotions (ME)
- The ‘EQ brain’ and how it works
- The science of emotions
- Understanding Emotions
- Find your self-control… take back your Amygdala
- Using coping thoughts
- Using relaxation techniques
Managing with Emotional Intelligence
- What does Emotional Intelligence have to do with managing?
- The high EQ manager: case studies on effectiveness
- Using self-awareness to engage with staff and colleagues
Dimension 3: Self-Motivation (M)
- Self Motivation
- Motivating others using your EQ
- Optimism
- Pessimism
- The balance between optimism and pessimism
- The power of re-framing
- Teaching staff to re-frame and setting the example: the Optimistic Manager
Activity: Individual reflection on motivation – write in reflection journal. Group activity on Optimists v. Pessimists with facilitator debrief on likely outcomes of perspectives.
Dimension 4: Empathy (E)
- Empathy
- Barriers to empathy
- Developing your empathy
- Empathy and your staff: connecting with employees
Activity: Group work. What is an empathetic manager? Why connect with employees who are experiencing difficulties?
Four Skills in Emotional Intelligence
- How to accurately perceive emotions
- Employing emotions to facilitate thinking
- Interpret emotional meanings
- Manage emotions
Activity: Managing with Emotional Intelligence: How do high EQ managers use the Four Skills in motivating and managing? In conducting productive meetings and other communications?
Verbal Communication - Team Building & EI
- Focused listening
- Asking questions
- Communicating with flexibility and authenticity
- Creating high EQ teams that unleash their collective potential energy through positive energy
- Using EQ, how to: Generate powerful and productive team synergy
Activity: Group work using challenging scenario. Collectively, what are your table team’s EQ strengths? Shortcomings? How will you leverage your strengths to solve the scenario?
Team Building and EQ II
- Maximizing morale and resisting stress
- Uniting the team for organizational strength
Course Materials
It is very important to analyze the need for Training along with the level of knowledge you require. This session give you a liberty to choose the modules you need, discuss it with the trainer how you want to be delivered, decide the place at your convenience and allocate number of hours to solve your problem. This does not include any development as a consulting but will include solution if you are facing a particular problem.
